FAQ

Q. When are shop updates?
A. All information about shop updates can be found here.

Q. Do you offer wholesale?
A. Right now, I am not taking on new wholesale accounts.

Q. Do you offer trade discounts?
A. I do not offer trade discounts at the moment.

Q. How do I purchase?
A. The best way to purchase my work is through my website (here, hi!). Pieces are restocked every month or so via scheduled shop updates. Information about each shop update is announced on Instagram, send to email subscribers, and listed on the events page here. Every shop update is usually scheduled for the third Thursday of the month and goes live at 7 pm est each time.

Q. What will be in the shop update?
A. Each shop update is a little different! I always share previews of the available work on Instagram and in an email leading up to shop updates.

Q. How do I subscribe to your mailing list?
A. Click here and simply enter your email address! There is a two-step confirmation so please make sure to click the link in the confirmation email to fully subscribe to my mailing list.

Q. When will my piece ship?
A. All ready-to-ship orders are mailed within 5 business days via USPS and you will receive an email with tracking information once your order is shipped. Each made-to-order piece will ship out within the timeline specified on the individual product page.

Q. Ready-to-ship versus made-to-order?
A. All the work listed for a scheduled shop update is always ready-to-ship and will head out the door shortly after the order is placed. Made-to-order work has a longer lead time and varies from piece to piece. Made-to-order timelines are clearly communicated in individual listings and usually range from 6-12 weeks.

Q. How much does shipping cost?
A. Shipping cost varies from order to order depending on the weight of each package. In the case of multiple orders, I am happy to combine shipping and refund any extra costs that are not used. In the case of shipping overages, I will refund any costs that aren’t used once I pack up the shipment.

Q. Do you ship internationally?
A. Right now, I am only offering shipping throughout the U.S. and to Canada. If you are interested in a piece and would like to cover the cost of international shipping, please email orders@bombabird.com.

Q. Local pickup?
A. If you are local to Pittsburgh and would like to pick up your order, you select “Local Pickup (Pittsburgh)” as an option at check out to waive shipping fees. After your order is placed, I will follow up via email with pick-up instructions within 2-3 business days.

Q. How do I return a piece?
A. If you are not 100% satisfied with your order, I will gladly issue a refund, in the form of store credit, upon the return of your item/s. Customers are responsible for insuring returns are shipped back — including the shipping costs of the return. Once the item is received, I will issue store credit for the full amount of your purchase, minus the original shipping costs. I can not issue a refund or store credit until an item is physically back in the studio and I have inspected it to ensure it is in its original condition and not damaged. I am not responsible for lost packages, or packages that are mistakenly marked as delivered by carriers. To initiate a return for store credit, please email orders@bombabird.com.

Q. Can I place a custom order?
A. Currently, I am open to custom work on a case-by-case basis as my production schedule allows for it.

Q. Do you have sales?
A. Since I am a one-women business, sales do not happen often BUT I do have one guaranteed sale each year. It is an annual Seconds + Sample sale and it happens every January.

Q. How do I care for a piece?
A. All functional pieces like mugs, bowls, plates, etc are food-safe, dishwasher-safe, and microwave-safe. Though hand-washing is always recommended to protect the longevity of a piece. If a piece is NOT food-safe, it will be listed on the individual product description. For more decorative pieces like vases that have textured glaze on the outside, I recommend gently washing the inside with soap and water while trying not to wet the outside surface too much. If you have questions about how to care for a specific piece, please email hello@bombabird.com.

Last updated: July 2, 2024